Customer Service
Royal Coach Bus's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at info@royalcoachbuses.com or call 717-691-1147 anytime between the hours of 8:00 AM and 9:00 PM Eastern time, or fax us at 717-691-6623. Please note that we are not always in 7 days a week.
PRIVACY POLICY
Royal Coach Bus is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an E-mail to:
with "unsubscribe" as the subject line.
Royal Coach Bus does not sell, trade or rent your personal information to others.
SATISFACTION
Destination signs and other minor variances may occur due to the type our type of production and product development. We are extremely sensitive towards your satisfaction with the quality of the items you purchase from Royal Coach. We are very happy with the reputation Royal Coach has earned over the years regarding quality. However, in the unlikely event, should you be unsatisfied with an item purchased from Royal Coach bus for any reason, please return it within 10 days in the same condition as it was received. We will proptly issue a refund for the product cost.
SHIPPING METHODS
We ship United Parcel Service (UPS) Ground at a cost of $7.75 for 1 item, $8.75 for 2 to 5 items, and $9.50 for 6 or more items. UPS requires a street address and will not deliver to a P.O. Box.
For shipping costs to other than Continental U.S. locations, actual shipping plus $5.00 will be charged to your credit card.
ROYAL COACH IS NOT RESPONSIBLE FOR ANY DAMAGE, BREAKAGE, LOSS, ETC. CAUSED BY ENROUTE HANDLING. CLAIMS ARE FILED WITH CARRIER.
RETURNS POLICY
If you want to make a return, IT MUST BE DONE WITHIN 10 DAYS OF SHIPMENT and should be returned via UPS or U.S. Mail. Please mail insured to protect your investment. It must be returned in the same condition it was when we shipped it. Please note that Royal Coach is responsible for return shipping costs only if we sent you the wrong item.
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.